Privacy Policy

For purposes of this Agreement, “Service” refers to Bridgecase’s dispute resolution and related services, accessible via our website www.bridgecase.com, our video conferencing mobile application, or any associated subdomains. “Channel” refers to the dispute resolution methods and tools, including but not limited to settlement, mediation, conciliation, chat, calls, arbitration, or any other applicable dispute resolution mechanism. The terms “we,” “us,” and “our” refer to Bridgecase. “You” refers to you, as a user of the Service. By accepting our Privacy Policy and Terms of Use found here, you consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We collect “Non-Personal Information” and “Personal Information.”

Non-Personal Information includes data that cannot be used to identify you personally, such as anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, preferences you submit, macro claims, outcomes, settlement, and dispute resolution-related data, as well as preferences generated based on the data you submit and number of clicks.
Personal Information includes your email, name, and other personal details, including specific dispute-related information and evidence you provide through registration, settlement, mediation, conciliation, chat, calls, arbitration, and other dispute resolution processes.

Information Collected via Technology

To activate the Service, you must submit certain Personal Information. Additionally, in our effort to improve the quality of the Service, we collect information provided by your browser or software application when you use the Service. This includes:

The website you came from (referred to as the “referring URL”)
The type of browser you use
The device used to connect to the Service
Time and date of access
Other information that does not personally identify you

We may track this information using cookies, which are sent to your browser and stored on your device. Cookies enable us to collect Non-Personal Information and keep a record of your preferences when utilizing our services. For example, Bridgecase may use cookies to gather information such as:

Demographic and geographic data
Registration and site usage behavior

Information You Provide Us Through Registration
In addition to information automatically collected, to use the Service, you may need to create a personal profile. This involves registering with Bridgecase, entering your name, email address, and creating a password. By registering, you authorize us to collect, store, and use your personal information in line with this Privacy Policy.

How We Use and Share Information

1. Personal Information
We do not sell, trade, rent, or share your Personal Information with third parties for marketing purposes without your consent. In general, the Personal Information you provide is used to:

Communicate with you
Process your dispute, settlement, or other actions via any Channel
Respond to questions
Solicit feedback
Provide technical support

Additionally, if applicable, chat or settlement discussions, or similar exchanges with another party, may be documented, saved, or recorded. These may also be reviewed by a Bridgecase administrator for quality control, evidentiary purposes, research, or addressing potential future concerns. Arbitrators, mediators, or other partners may also access this information for similar purposes.

2. Non-Personal Information
We use Non-Personal Information to improve the Service and customize user experiences. Aggregated Non-Personal Information is also used to track trends and analyze usage patterns, and for market or academic research.

If our information practices change, we will update the Site to reflect those changes and notify you so that you may opt out if desired.

How We Protect Information

We value your privacy and do not sell your Personal Information to third parties. However, we may share your data with trusted partners and service providers who assist in delivering our services. These partners are obligated to handle your data securely and are prohibited from using it for any purpose beyond the scope of their work with Bridgecase.

Links to Other Websites

Changes to Our Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on the Site, and material changes may also be communicated via email. By continuing to use the Site after updates, you agree to the revised terms. To ensure you remain informed, please keep your contact information up to date.